Terms & Conditions

Pearl Oncology Specialist Hospital

Effective Date: 02/2/2026

These Terms and Conditions (“Terms”) govern your access to and use of the Pearl Oncology Specialist Hospital (“Pearl Oncology”) website, digital health platforms and clinical and related platforms. By accessing our website or using our services, you agree to be bound by these Terms.

1. Scope of Services

Pearl Oncology Specialist Hospital is a multidisciplinary cancer centre providing clinical services, screenings, and educational content. These Terms apply to all users, including patients, caregivers, and medical partners.

2. Eligibility and Use of the Website

You agree to use this website:

For lawful purposes only
In a way that does not infringe the rights of others
Without attempting to gain unauthorised access to systems or data

3. Medical Disclaimer and Health Limits

Content on our website, including articles, videos, webinars, and educational materials, is for general awareness purposes only. It does not substitute for clinical diagnosis or a personalized treatment plan.

  • Use of the website or communication via email/chat does not establish a doctor-patient relationship until a formal consultation is booked and a clinical evaluation is conducted.
  • Our website and digital platforms are not for emergencies. If you are experiencing a medical emergency, visit the nearest emergency room immediately.

4. Appointments, and Financial Terms

  • Appointments and services may be booked through approved platforms such as our website or third-party booking systems.
  • Fees for consultations, screenings, and treatments must be paid via our approved secure payment gateways. Pearl Oncology reserves the right to modify pricing at any time.
  • Appointments must be cancelled or rescheduled at least 24 hours in advance. Failure to do so may result in a “No-Show” fee or forfeiture of the deposit.
  • All payments must be completed using authorized payment channels such as transfers to our official bank accounts, use of on-site POS terminals or use of our payment portals.
  • Refund requests are assessed on a case-by-case basis according to our internal Billing Policy.

5. User-Generated Content

If you provide testimonials, images, videos, or messages or participate in our support groups or community programs.

  • You represent that you have the right to share such content and that it does not infringe on third-party privacy.
  • You grant a non-exclusive, royalty-free license to use this content for educational or awareness purposes.

Sensitive medical information shared will be treated confidentially in line with our Privacy Policy.

6. User Conduct and Prohibited Acts

You are prohibited from:

  • Using our platforms for any fraudulent or unlawful purpose.
  • Attempting to breach our security measures or gain unauthorized access to other patients’ data.
  • Harassing or using abusive language toward our healthcare professionals or staff, whether in person or via digital channels.

7. Telehealth & Remote Consultations

If you utilize our digital health services (Tele-oncology):

  • You acknowledge the inherent limitations of remote consultations (e.g inability to perform a physical exam).
  • You are responsible for ensuring a stable internet connection and a private environment for your consultation.
  • The clinician reserves the right to terminate a remote session and request an in-person visit if they deem a digital assessment insufficient for your safety.

8. Intellectual Property

All proprietary content on this website, including text, images, logos, videos, graphics, and designs, is the exclusive property of Pearl Oncology or its licensors and is protected by applicable intellectual property laws.

You may not reproduce or distribute any content for commercial purposes without our express written consent.

9. Limitation of Liability

To the maximum extent permitted by the laws of Nigeria:

  • Pearl Oncology shall not be liable for any indirect,incidental or consequential damages arising from your use of the website or platforms.
  • We do not warrant that our digital platforms will be uninterrupted, error-free or free of viruses.

10. Privacy and Data Protection

Your use of our website and digital platforms is subject to our Privacy Policy. We prioritize data sovereignty and comply with the Nigeria Data Protection Act (NDPA).

11. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms shall first be attempted to be resolved through amicable mediation before proceeding to the competent courts in Lagos, Nigeria.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

Pearl Oncology Specialist Hospital

Email: info@pearloncology.com

Phone: +234 913 047 5177

Website: pearloncology.com